How can I join website?
To join our website, you would need to... En savoir plus
What documents are required for account verification?
We may request the following documents... En savoir plus
How can I update my personal information?
Please contact Customer Support with... En savoir plus
Can I have more than one registered account?
Players can have only... En savoir plus
How long does account verification take?
Once we receive all the requested documents in full... En savoir plus
I forgot my user name/registered email address. What should I do?
You need to contact us via... En savoir plus
I'm unable to log in to my account. What is the issue?
Double-check that the username/email address and... En savoir plus
How can I deactivate my account?
To deactivate your account, you can... En savoir plus
I forgot my password, how can I recover it?
Please click on the forgot password button... En savoir plus
How can I reopen my account?
If you wish to reopen your account, please contact... En savoir plus
Why is account verification needed?
Account verification ensures the security and integrity... En savoir plus
Are there any restrictions/limitations that can be applied on my account until verification is completed?
Yes. Deposits and/or withdrawals may be blocked until... En savoir plus
What if I don’t have the required documents?
Please contact our Customer Support team... En savoir plus
I’m having trouble uploading my documents. What should I do?
Contact our Customer Support team and provide... En savoir plus
Do I need to contact support after uploading documents?
No. Once your documents are uploaded successfully... En savoir plus
Why were my documents rejected?
Documents may be rejected for the following reasons... En savoir plus
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